On August 21, 2025, I deposited ₺40,000 to my 1xBet account via Enpara (bank transfer). The deposit was rejected, yet the money was not returned to my bank or credited to my 1xBet balance—my funds are effectively stuck in limbo. I contacted customer support, but I keep getting generic replies with no clear status, no explanation, and no resolution. This is the first time I’ve faced an issue like this. I followed every required step carefully and completed the process exactly as instructed, so I don’t understand why my money is unaccounted for.
I need 1xBet to immediately refund the full ₺40,000 to my Enpara account or credit the deposit to my 1xBet balance—whichever is correct per your system logs. Please provide a written explanation of why the deposit was rejected, confirm the current location of the funds, and give me a specific resolution timeline. I can share receipts and screenshots upon request. This delay is unacceptable; I expect a prompt, documented resolution and confirmation that the refund has been issued without any deductions.
There is no progress at all.
On April 28, 2025, at 12:44 PM, I attempted to deposit ₺2000 to my 1xBet account via Enpara using the fast bank transfer option. Even though I entered ₺3000 on the site as instructed and sent ₺2000, my deposit was rejected. I immediately created a new ₺2000 deposit request—but that one was also deni...
On August 16, 2025, at 16:52, I made a ₺1000 deposit into my 1xBet account via Enpara. The transaction shows as “approved”, yet the funds never appeared in my account balance. This was my first deposit attempt on the platform, and encountering such an issue right away has been extremely frustrating...
On 29.11.2025 at 22:12, I deposited ₺23,000 to my 1xBet account via bank transfer from my own Enpara account as a balance deposit, but although four days have passed since this transaction, the ₺23,000 I sent still has not been credited to my 1xBet account. During this period, I tried to contact 1xB...
On July 27, 2025, I requested a ₺40,000 withdrawal from my 1xBet account via bank transfer to my QNB account. The request was marked as “approved” in ...
On September 6, 2025, I deposited 5,000₺ into my 1xbet account (User ID: 196347355) using the VIP bank transfer method through Enpara. I completed the transaction successfully, and I still have the receipt as proof. However, the money has not been credited to my account. When I contacted 1xbet cust...