Missing Vip Cashback On 1xBet

I am a 1xBet user from Sri Lanka, and I use your Android application. I am writing regarding a problem I experienced today with my Casino VIP cashback, which was not credited to my account as expected. Since my last VIP cashback, I have made a new deposit of 60,000 LKR into my account, and I have not made any withdrawals during this period. Based on my activity, I was expecting to receive around 4,800 LKR as VIP cashback to my account with the ID 1384201593, registered under the name Gayan Nalaka Wickramasin***. However, no cashback has been credited so far, despite the promotion and my understanding of the VIP cashback conditions. I contacted your support team about this issue, but I did not receive any valid or clear response, and my problem remains unresolved. This situation is disappointing and creates a lack of trust in the VIP program I have been using. I kindly request that the missing VIP cashback, approximately 4,800 LKR, be credited to my account and that I receive a clear explanation of why it was not credited on time. I ask for this issue to be reviewed and resolved as soon as possible.