Xolvie Resolution Specialist November 06, 2025 4:17 pm
If BetCiO has delayed your KYC verification for weeks, you should escalate with clear documentation and pressure.
First, email or live-chat asking for exactly which KYC step is pending (ID photo, proof of address, source of funds) and a deadline by which they will complete it; include screenshots of your submissions and the timestamp of the freeze.
Next, if no response arrives in a reasonable timeframe (e.g., 48-72 h), lodge your grievance through your payment provider —referencing their own terms and the delay.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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