I have been using the Betpark platform, and until recently, I had a balance of ₺2.003 in my account. When I logged into my account the following evening, I was shocked to see that my entire balance was missing. The transaction records claim that I spent ₺2.003 on games, but I never played or accessed my account at those specified times. My login history does not reflect any activity matching those transactions.
This incident has caused me significant financial and emotional distress. I trusted Betpark with my funds, and it is unacceptable that such unauthorized activity could take place without my consent. As a paying customer, I expect the highest level of account security and transparency.
I urgently request a full review of my account activity, the restoration of my ₺2.003 balance, and an explanation of how unauthorized transactions were processed. Please address this issue promptly.
I expect this matter to be resolved within 14 days.
On September 28, 2025, my Betpark account balance of 2,300 TL was reduced even though I did not make any transaction. When I checked my account activity, it showed that 2,280 TL had been placed on a game without my knowledge. I have no doubts about the security of my account—my login information is ...
I had over 9,000₺ in my Betpark account, but suddenly 6,000₺ was used in games I didn’t even recognize. Shortly after, another 3,000₺ was gone. This is unacceptable. When I contacted live support, they placed the blame on me, claiming my account was hacked. However, my account is secure, and I am co...
I had ₺68,350 in my Betpark account and attempted to withdraw ₺50,000. My withdrawal request was canceled twice. I was instructed to request a smaller amount of ₺20,000, which I did. After successfully withdrawing ₺20,000, I logged in to find that the remaining ₺48,350 in my account had been reduced...
I had a balance of 700 TL on Betpark and purchased a 100 TL game. However, instead of the correct deduction, my balance inexplicably dropped to 73 TL. A similar issue occurred when playing with a 1,000 TL balance—despite having enough funds, my final balance of 218 TL suddenly dropped to 73 TL witho...
I had ₺1200 in my Betpark account, but it suddenly disappeared without explanation. When I contacted customer support, they claimed that I had placed bets, which I never did. They also told me that my account was accessed from different IP addresses and tried to convince me that I was responsible f...