On May 25, 2025, I placed a “Over 23.5 shots” bet on the Orense vs. Aucas match via Bets10. That day, official sources showed 23 shots, so my ticket was graded as a loss. Later, those same sources updated the match to 24 shots.
I contacted Bets10 and sent them the Sofascore stats—which they always say they rely on. They replied that their official source is Flashscore, and since Flashscore showed 23 shots at the time, the bet was settled as a loss. However, Flashscore updated to 24 shots the next day as well. When I informed them again, they cited their 14-day rule and rejected my request.
Bets10’s own rules state that after 14 days, only disputes made by the account holder with official sources will be considered. I am the account holder, and I provided official sources—yet my winning bet still hasn’t been paid.
My bet slip number is 145407298667298816. The stake was $60 and I should have been paid $107, but my winnings were not credited. My account email is m***********@gmail.com**. Despite submitting all official sources and evidence, they keep dragging things out just to avoid paying. I’ve had similar issues before, and customer satisfaction is consistently ignored.
I request that my winning ticket be paid immediately.
I’m beyond frustrated with Bets10. I placed a bet on a match that clearly won, but the system wrongly marked it as a loss. Despite this clear error, the support team has been completely unhelpful. They don’t respond properly, offer no solutions, and act like it’s not their responsibility. This make...
I want to clarify that I have no issues with Bets10 and have been very satisfied with their service. However, on February 4, 2025, I placed a 3.5+ yellow card bet on the Girona vs. Las Palmas match. According to my records, four yellow cards should have been counted, but my bet was settled as a loss...
I am disappointed with Bets10 due to an issue that occurred during a live bet I placed on the Costa Rica league match between Alajuelense and Herediano at 03:35. The site showed only one match available, and I followed the game live. I placed my bet on the away team to score, and when the goal came,...
On 30.08.2025 at around 22:39, I placed a live bet on the Turkey vs. Portugal national basketball match through Bets10. I wagered ₺3000 on the over 53.5 total points market with odds of 1.75. The game ended with 54 points, my bet was successful, and my winnings were initially credited to my account....
I played under 31.5 steals in the Bodrum-Kasımpaşa match on Bets10, and although my bet was valid, it is shown as lost. I contacted live support, and they rudely insisted that it was a loss. I even shared official match statistics with them, but they still ignored the facts. I told them to check the...
