1
Gülcan is completely dissatisfied with the result

Betturkey Deducted ₺7,000 From My Balance Without Justification

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Gülcan
December 16, 2024 9:49 am
58

I encountered a major issue with Betturkey that unfairly cost me ₺7,000. I purchased Free Spins once, but the game gave an error without adding them. I tried a second time, and the same error occurred. My balance dropped from 12,000 to 8,000 without playing a single spin. When I contacted live support, their responses were dismissive and unhelpful.

They claimed I lost the spins, but I didn’t even access the game due to errors. Within seconds, my balance was reduced without any gameplay. Despite reporting this immediately, I was delayed and ignored for a full day. I demand Betturkey restore my lost balance and resolve this issue promptly. Players deserve fairness and accountability, not unexplained losses.

December 18, 2024 12:51 pm (2 days after complaint)

Hello Dear Member, Your complaint has been received by us. ... Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. We kindly ask you to wait a little longer during this period and thank you for your understanding. Best regards, Betturkey Support Team

Gülcan
Gülcan
December 18, 2024 1:15 pm

The return was not provided, and they are still not interested.

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