I have been playing on Cratos Royal Bet for a long time, but after today, I will never return. I had 9 spin rights, and once I reached 10, I was supposed to get a VIP spin. Yesterday, after an update, they told me I could use my spins today. However, when I logged in, I discovered that my 9 spins had been wiped out, and my VIP spin was canceled.
This is completely unfair and unacceptable. When I contacted live support, their response was dismissive and unhelpful. A support agent named C*** simply ignored my concerns and said, "If you have another issue, I can help," as if my complaint had already been resolved. Absolutely terrible customer service!
In the past, G*** Hanım was always helpful**, but now, no one seems to care. I expect a clear explanation and my spins reinstated. Otherwise, I will never play here again, and I strongly warn others to stay away from this site.
I am frustrated with Cratos Royal Bet, as they refuse to refund my 8 Royal Coins and 2 spin rights. Despite multiple attempts to resolve the issue, their live support team ignores my questions and even kicks me out of the chat instead of providing any real assistance. Initially, I was told that my ...
I have been playing Cratos Slot for months without any issues, but today was a complete disappointment. On March 6th, I deposited ₺400 and received a ₺100 bonus, just like I always do. Everything seemed fine until I hit a ₺5,000,000 balance and reached out to customer service to request a withdrawal...
I had a ₺10,000 balance on CratosRoyalBet, and while I was actively playing, my entire balance suddenly dropped to zero without any explanation. I didn’t share my password with anyone, and I didn’t log into any fake or phishing site. This happened while I was on the official platform, mid-game. Whe...
I’ve been playing slot games on Cratos Royal for nearly a year without issue. But today, everything changed. I won a game and successfully made a withdrawal. Then I deposited again and kept playing — and once again, I won. But suddenly, I was kicked out of the game, and within seconds, my entire bal...
I deposited ₺5,000 into my Cratos Slot account after they promised I would be treated as a VIP player. However, instead of providing any benefits or proper support, they demanded another ₺10,000 deposit. Since I had been playing on this site for a long time, I trusted them and made the additional de...