I deposited ₺1400 into my Cratos Royal Bet account and started playing slots. While playing, I noticed strange balance changes—my account had ₺1700, then suddenly dropped to ₺200. I didn’t make a big deal out of it, thinking I would lose anyway. Eventually, I lost my real money and requested a loss bonus, which should have been ₺420, but I was only credited ₺399.99—I let that slide too.
Then, my luck turned, and I won a significant amount. I knew I could withdraw 10 times my loss bonus, so I reached out to customer support to have my balance adjusted before making a withdrawal request. Instead of resolving my issue, my entire balance was suddenly withdrawn without my authorization! I immediately informed live support that I never made such a transaction, but they were completely unhelpful.
When I requested a call back, I received a call within minutes. They claimed my account was compromised and that someone else had accessed it—which is absolutely false. My password was never shared, and I noticed other suspicious transactions in my account history.
All I want is the ₺4200 that I am rightfully entitled to. I am not requesting anything beyond what is fair and per their own rules. However, instead of addressing the issue, the support representative was dismissive and condescending, even implying that my withdrawal amount was insignificant to Cratos Royal Bet.