Today, I submitted a withdrawal request for ₺128,000 from my GrandPashaBet account via bank transfer. However, not only was the withdrawal denied, but nearly all of my balance—₺126,000—was removed from my account without warning or explanation. I now have only ₺2,000 left. My account is still active and accessible; there is no suspension or restriction.
When I contacted customer support, they claimed I violated bonus terms by purchasing free spins while using a 50% bonus. I want to make it absolutely clear—I did not make such a purchase. I even have video footage that proves this. Despite this, GrandPashaBet wiped my funds without reviewing the evidence or even notifying me via email, SMS, or any form of official communication.
This kind of unilateral action, especially involving such a large amount of money, is unacceptable. I demand a full investigation into my case, a review of my gameplay records, and the immediate return of my rightful winnings. I’m ready to share the video recording to prove my innocence. I urge GrandPashaBet to resolve this matter urgently and fairly.