On December 7, 2025, at 2:41 PM, I submitted a withdrawal request for my $217 casino balance that I won in the casino section on Holiganbet, requesting the funds to be transferred to my Enpara bank account. However, despite 9 days having passed, the amount has still not been credited to my account.
During this time, I contacted live support multiple times. Each time, I received the same unhelpful response stating, “We are forwarding this to the relevant department, please wait.” No concrete explanation or solution has been provided. Neither has the payment been processed nor has any clear reason for the delay been shared.
I request that my withdrawal be processed immediately and that the $217 be deposited into my Enpara account without further delay. I also demand a clear and written explanation regarding why this process has taken so long.
Problem solved, thank you
On 07.12.2025 around 14:00 I created a withdrawal request of 6,500 TL via Holiganbet. Although the transaction appears as “withdrawal successful” in the system, after 10 days the money has not reached my account at all.
During this period I asked about the situation every day through live support. Each time they only wrote the same messages like “wait”, “I’m transferring”, “pending” and did not provide a concrete solution. Upon their request I sent my account movements to them many times, at least five times, as video, but despite that there was no progress, the money still hasn’t been paid to me.
I find it extremely disgraceful and confidence‑shaking that the withdrawal transaction appears successful in the system while the payment of 6,500 TL has still not been made, and that they keep giving evasive answers. I want my withdrawal payment of 6,500 TL to be transferred to my account without delay and the process to be communicated to me in a clear and explanatory manner.
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