Unable to Access Jojobet Account Due to Phone Number Change

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January 13, 2025 10:34 am
71

I recently changed my mobile number, and now I can’t access my Jojobet account because the verification code is still being sent to my old number. Without logging in, it’s impossible to update my phone number or contact live support. I’ve tried multiple times to resolve this issue, but I’m stuck because the system doesn’t allow me to proceed.

It’s frustrating that there’s no alternative way to verify my identity or update my account details. I expect Jojobet to provide a solution promptly, as this issue is preventing me from accessing my account. Please address this matter urgently so I can regain access and continue using my account.

January 14, 2025 9:08 pm (1 day after complaint)

Dear Member, Our customer service team has attempted to contact you, but we were unable to reach you on your registered mobile phone number. We would be happy to assist you if you reach out to us. Sincerely, Jojobet Customer Service

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