I’ve been a loyal user of Meritbet for a long time, and I regularly use the Merit Wheel. Every time I spin, it usually lands on either ₺10 or ₺40—not surprising. But today, something completely unacceptable happened. The wheel landed on the ₺10,000 prize, yet only ₺40 was credited to my account.
Naturally, I contacted customer support right away. Their response? I needed to provide a screenshot. But the reward is credited instantly—there’s literally no time to capture the moment before the amount gets updated. I was basically told, “too bad,” and treated like I was lying.
I’m deeply disappointed with how this was handled. If your system malfunctions or incorrectly registers a win, that’s on your platform, not the user. And if your support team can’t verify activity logs without screenshots, that’s a serious flaw.
Meritbet, I demand my rightful ₺10,000 winnings to be credited immediately. Don’t insult your users by ignoring obvious platform errors and pushing the blame on us. Fix your reward system and treat your players with the respect they deserve.
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