I deposited ₺1000 on Sahabet and claimed a promotion offering 50 Free Spins. I fully completed the wagering requirements, and when I finished, my balance was ₺27,000. I submitted a withdrawal request, but it was rejected without explanation. I contacted live support, and they told me I could only withdraw ₺14,020. When I asked why, they claimed there's a rule limiting Free Spin winnings to 10x the bonus amount.
This contradicts what’s clearly stated in their promotional terms, which say the maximum withdrawal from Free Spins is ₺100,000. I pointed this out, but the support agent repeated that I could only withdraw ₺14,020. Frustrated but wanting to move forward, I accepted it—only for the system to give me an error again during the withdrawal process.
I contacted live support again, and all they did was tell me to clear cookies and try another browser or network. None of those solutions worked. At this point, I believe they’ve placed a hidden block on my account to prevent me from withdrawing my rightful winnings.