I deposited ₺10,000 into my Ultrabet account and started playing casino games. My balance climbed to around ₺12,000. After some time, I noticed my balance had dropped back to ₺10,000, so I logged out of the site. About an hour later, I logged back in only to find my entire balance had been wiped out—completely zero.
I contacted live support, and they told me my account had been hacked. Looking at the transaction history, it showed that two separate bets of ₺5,000 each were placed from a different device. I was shocked—they claimed my balance was stolen, yet no one has taken responsibility or provided a solution.
I only accessed Ultrabet using the official links they sent me via Telegram. I never logged in from any other device or browser. The support team keeps giving inconsistent explanations and is completely failing to resolve my issue. I feel helpless and scammed.