I deposited ₺1000 into my Ultrabet account, but the money never appeared in my balance. When I logged in and checked my account, the deposit was missing. I immediately contacted customer support via chat to ask what happened. At first, the agent responded politely and said they would “look into it right away.”
Then suddenly, I was accused of making a ₺3000 transaction. I told them clearly and firmly that I only deposited ₺1000—I was sure of it, and there was no mistake. I’ve used Ultrabet in the past, even years ago, and I’ve never had a problem like this before. This time, instead of fixing the issue, they completely shut me out.
They blocked me from the site and cut off all communication. No refund, no resolution, just silence and blame. This is unacceptable behavior from a company handling people’s money.