On 06.09.2025, I placed a live bet through the 1xbet mobile application consisting of two basketball matches: “Watato Ladies (w) - Pearl Queens (w)” and “Raiders (Red) - Knights (Yellow).” I staked 5.000₺ and legitimately won 16.500₺. However, instead of receiving the full payout, only 8.350₺ was credited to my account. At no point during the betting process or payout did I receive any error message.
When I contacted customer service, I was told there had been a “staff-related technical error” and that my bet was refunded at 1.00 odds. This explanation makes no sense, as my winning bet was valid, and the discrepancy between my actual winnings and the partial payout is significant. My account is in good standing, with no blocks, restrictions, or bonus conditions attached. I also have receipts and screenshots proving the issue.
This is the first time I have experienced such a problem, and I feel seriously misled. My bet reference number is 69425183643, and my site ID is 406247505. I demand that the remaining winnings be paid in full (16.500₺ total) and that this issue be resolved without delay. As a loyal customer, I expect fairness and accountability from 1xbet.
On 06.09.2025, I placed a live betting slip through the 1xbet mobile application on two basketball matches: “Watato Ladies (w) - Pearl Queens (w)” and “Raiders (Red) - Knights (Yellow).” I invested a total of 5.000₺ and won 16.500₺. However, instead of receiving my full winnings, only 8.350₺ was tra...
On September 15, 2025, I placed a bet on the Panthers – Wolfpack match (ticket number 69833481913) through 1xBet. I wagered ₺289 and stood to win ₺1,450. However, the result was entered incorrectly, and my bet was unfairly marked as a loss. This is not the first time I have suspected such an issue....
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