1xBet Account Balance Not Updated

I decided to try online betting for the first time and chose 1xBet because it was recommended to me as a reliable bookmaker and slot game site. I created an account with the ID 190740247, completed all the required checks, and then made a deposit using my e-wallet. On December 12, I deposited 70 EUR to my 1xBet account linked to the email address cormacthewi****@gmail.com. The money was successfully debited from my e-wallet, but it has not been reflected on my 1xBet balance. Since this was my first experience on such a platform, this situation has been very disappointing, as I was expecting a quick top-up in order to start playing right away. I kindly request that the 70 EUR I deposited on December 12 be promptly credited to my 1xBet account balance associated with ID 190740247 and the email address cormacthewi****@gmail.com.