On November 1, 2025, I requested a withdrawal of $45 from my 1xBet account. As part of the withdrawal process, I was asked to provide my passport and a selfie, which I submitted completely and correctly.
However, shortly afterward, my account was blocked without any clear explanation. When I contacted customer support, they only gave me a generic response stating that I had “violated the rules,” but they did not provide any specific reason or details. I truly don’t understand the cause of this issue.
My registered username is 19047*49. Other than the blocked funds, no other transactions or losses have occurred on my account. This is the first time I’ve ever encountered such a problem. It has now been three days with no progress, and my account remains blocked.
I request that the block on my account be lifted immediately and that my $45 be refunded to me. I also ask for a clear and detailed explanation of why this happened and that my grievance be resolved promptly.
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