1xBet Bonus Not Working Even After Completing All Requirements

My bonus isn’t working on the 1xBet app. I received it as a new customer, but I can’t activate or use it even though I’ve done everything required. I’ve enabled all the necessary options in the app settings and filled in every detail, yet when I place a new bet, only real money is accepted instead of the bonus balance. I currently have more than €50 in bonuses on my account, but I still can’t use them, even though I’m certain I’ve followed all the instructions correctly.