4
Ramazan is satisfied with the result
Resolved

I Activated My Welcome Bonus on 1xBet but Can't Use It in Any Bets

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Ramazan
June 25, 2025 9:54 pm
67
Ramazan's Thank You Message
“Thanks to the support efforts, I was finally able to activate and use the bonus. Thank you...”

I feel completely deceived by 1xBet after encountering a major issue with their bonus system. I received a ₺600 bonus and activated it successfully—it even shows up clearly in my personal account. But when I try to place bets, the system refuses to use the bonus balance. I couldn’t even find the correct option in the menu to activate it during betting. All my wagers are still being deducted from my main balance, not the bonus.

Even more frustrating, I’ve already placed three qualifying bets, and still the ₺600 bonus remains untouched in my account. I reached out to customer support, but after a long wait, I’ve received no reply. Their silence only adds to the frustration and makes me feel scammed.

I trusted this platform, but this experience has left a very bad taste. Not honoring advertised bonuses and ignoring support requests isn’t just poor service—it’s dishonest. I expect 1xBet to resolve this quickly, activate my bonus properly, or credit my main balance accordingly. This kind of neglect is unacceptable for any betting platform claiming to be reliable.

Ramazan
Ramazan
July 03, 2025 10:47 am

Thanks to the support efforts, I was finally able to activate and use the bonus. Thank you...

July 03, 2025 9:04 pm (7 days after complaint)

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