5
Ayşe is very satisfied with the result
Resolved

I Didn’t Receive the Promised 1xBet Signup Bonus After Depositing

profile
Ayşe
May 17, 2025 10:40 pm
39
Ayşe's Thank You Message
“I am happy to report that the issue with the bonuses has been resolved and I finally received my money! The quick response from the support team was a pleasant surprise for me. I had the bonuses in my account on the 18th, but I forgot to come here and write! Thank you!”

When I made my first deposit on 1xBet, I was looking forward to receiving the welcome bonus as advertised. I carefully read through all the terms and conditions, followed every step exactly as instructed, and deposited ₺500 to activate the promotion. But despite doing everything right, the bonus never appeared in my account.

I even used a smaller deposit amount to test the system before putting in more money—and I’m glad I did. Had I trusted the promotion and deposited more, I would’ve lost even more faith in this platform. The most frustrating part is the lack of real support.

I contacted customer service, explained the situation, and was told my complaint would be reviewed. But several days have passed, and I’ve heard nothing back except the same generic responses. There’s been no follow-up, no bonus, no resolution.

This is incredibly disappointing. The promotional offers are what attract many users to 1xBet, and when those promises go unfulfilled, it feels deceptive.

Ayşe
Ayşe
May 25, 2025 11:19 am

I am happy to report that the issue with the bonuses has been resolved and I finally received my money! The quick response from the support team was a pleasant surprise for me. I had the bonuses in my account on the 18th, but I forgot to come here and write! Thank you!

May 25, 2025 3:37 pm (7 days after complaint)

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

5
Eray is very satisfied with the result
Resolved

I Joined 1xBet But My ₺5000 Bonus Was Denied Due to a “Technical Error”

profile
Eray
April 08, 2025 11:50 pm
62
"As a result of my persistent conversations with the support service, the issue was finally resolved and the allocated money was successfully withdrawn. Thank you for your help, but I hope the system will continue to work without any malfunctions from now on."

I Deposited ₺1000 on 1xBet but Received No Bonus and Couldn't Play Any Games

profile
Hüseyin
July 29, 2025 1:38 pm
2

I Met All Terms But 1xBet Didn't Credit My Loss Bonus Despite ₺500K Wagered

profile
Özgür
July 30, 2025 10:49 am
9

1XBet Fails to Provide Bonuses Despite Frequent Deposits and Active Play

profile
Oğuz
November 11, 2024 11:59 pm
58
Report a Similar Issue