1xBet Free Bonus Greyed Out and Cannot Be Used For Any Bets

I can’t use my 1xBet free bonus. It’s unbelievable — what a great strategy, giving a bonus that can’t even be used. My bonus money is shown in grey, and I can’t use it for any bets in the mobile app. I’ve tried regular bets, lines, everything, but nothing works. My account is verified, and I’ve used bonuses before without any issues. I don’t believe 1xBet is a scam, but I’m starting to have doubts now. My account is registered under the name Vikram 190348***. Please fix my account issue and allow me to use my bonus.