1xBet Failed to Credit My Deposit and 100% Bonus

I am writing to report a serious issue involving a deposit and a bonus promotion on my 1xBet account. I saw a promotion offering a 100% bonus when depositing a specified amount, and based on this offer, I decided to participate. On Sunday, January 18, I deposited 500 GHS from my e-wallet into my 1xBet account, expecting my balance to reflect a total of 1,000 GHS including the bonus. However, not only did the deposit take longer than usual to process, the 500 GHS never appeared in my account balance, and I also did not receive the promised 100% bonus. At this point, both my deposited funds and the bonus are missing, which makes me feel misled and extremely disappointed. My 1xBet ID is 1902948728. I contacted 1xBet customer support and was told that my case would be investigated, but so far I have not received any update, explanation, or refund. I respectfully request that my case be urgently reviewed, that the missing 500 GHS be credited to my account, and that the 100% bonus advertised with this promotion be applied as promised, or that I be given a clear and reasonable explanation if the promotion is being denied.