1xBet Free Spins Not Applied, Real Balance Deducted

I am a new player at 1xBet and registered my account (ID: 1903488439) on 30 December 2025. One of the main reasons I chose your platform was the welcome bonus, which looked very attractive, and I was genuinely pleased to see that your bonuses appeared to be generous. On the same day I registered, I made my first deposit and received the free spins welcome bonus. However, when I decided to use these free spins, instead of the bonus being used, my own real money was deducted from my balance. I carefully followed the rules and instructions for the promotion, and I do not understand why my personal funds were used instead of the free spins that were supposedly credited. This situation has created a feeling of mistrust, especially as a new user who is testing different betting sites and wanted to give 1xBet a chance. I kindly request that the free spins from the welcome bonus be correctly credited to my account and that my real money, which was wrongly used instead of the bonus, be compensated. I also expect a clear explanation of why this happened so that I can be sure similar issues will not occur again in the future.