1xBet Free Bet Bonus Removed After One Day Despite Meeting Conditions

I am writing to file a complaint about the unfair handling of my free bet bonus by 1xBet. The bonus was credited to my account (ID: 190134***) on 19 December and was removed by the company on 20 December, without giving me sufficient time to use it. A free bet bonus should not be valid for only one day, especially when all the conditions for receiving it have been fully met. I want to emphasize that I complied with absolutely all the requirements necessary to receive this bonus, yet it was still taken away from my account the next day. This situation seems completely unjustified to me, and I do not understand on what basis the bonus was removed. On 20 December I contacted 1xBet customer support via email regarding the removal of this free bet. I received an automatic response stating that the issue would be investigated and that I would receive an answer. However, as of 21 December, I have not received any clear explanation or resolution. I kindly request that my free bet bonus be returned to my account or that an equivalent compensation be provided. I also ask for a clear and detailed explanation of why the bonus was removed despite all conditions being met.