1xBet Settled My Winning Bet With Lower Odds Than I Confirmed

On 15 January, I placed a sports bet on 1xBet on the football match Verona – Bologna via your platform. I clearly selected and confirmed a bet on Bologna to win, with odds of 1.40. Bologna won the match 3–2, so the bet itself was successful and should have been settled according to these odds. However, when the bet was settled, I was shocked to see that my bet had been calculated with odds of 1.20 instead of the 1.40 I had actually placed. I understand that odds can change dynamically depending on what happens in the match, but in this case, my bet had already been accepted and confirmed. Changing the odds afterwards and settling on a lower value feels like a clear mistake and an unfair practice. I am a young and healthy person, I have no issues with my eyesight or memory, and I am absolutely certain that I confirmed odds of 1.40. My bet ID is 5849308573, and my account ID is 190384732. I wrote to your support email about this issue, but I have not received any response, and I feel ignored as a customer. I request that my bet on the Verona – Bologna match be recalculated based on the original 1.40 odds that I selected and confirmed, and that the missing difference in winnings be paid to my account. I also expect an explanation of how such a discrepancy could occur and why my previous support request has been ignored. I kindly ask you to review this case urgently and resolve it fairly and transparently.