My 1xBet Bet Won But Was Calculated Incorrectly

On 15 January, I placed a sports bet on 1xBet on the football match Verona – Bologna via your platform. I clearly selected and confirmed a bet on Bologna to win, with odds of 1.40. Bologna won the match 3–2, so the bet itself was successful and should have been settled according to these odds. However, when the bet was settled, I was shocked to see that my bet had been calculated with odds of 1.20 instead of the 1.40 I had actually placed. I understand that odds can change dynamically depending on what happens in the match, but in this case, my bet had already been accepted and confirmed. Changing the odds afterwards and settling on a lower value feels like a clear mistake and an unfair practice. I am a young and healthy person, I have no issues with my eyesight or memory, and I am absolutely certain that I confirmed odds of 1.40. My bet ID is 5849308573, and my account ID is 190384732. I wrote to your support email about this issue, but I have not received any response, and I feel ignored as a customer. I request that my bet on the Verona – Bologna match be recalculated based on the original 1.40 odds that I selected and confirmed, and that the missing difference in winnings be paid to my account. I also expect an explanation of how such a discrepancy could occur and why my previous support request has been ignored. I kindly ask you to review this case urgently and resolve it fairly and transparently.

Dear 1xbet Customer Support, I am writing to express my serious concern and dissatisfaction with the outcome of a recent bet I placed on your platform. The bet in question was related to a UEFA match, and despite the official UEFA page confirming that my bet was a winning one, 1xbet has inexplicably...

I am writing to formally dispute the cancellation of my winning bet (Bet Slip #6043671****) for the Milan vs. Inter match on February 2, 2025, placed on the 1xBet platform. My bet on Over 5.5 Shots on Target was clearly won, yet my stake was refunded under the vague explanation of a "technical error...

On November 1, 2025, while using the 1xBet platform, I noticed that the matches and betting options on three of my bets were changed by the system after I placed them. For example, on one of my bets where I selected Barcelona to win, the bet later appeared as Elche to win. Similarly, on another tic...

I placed a bet on 1xBet, a platform I trusted based on recommendations. The match I bet on ended as predicted with a 1-2 score, and according to the betting slip, I won. However, instead of crediting my winnings, the site unexpectedly refunded the bet without any valid explanation. This is completel...