On 2 January 2025, I placed a bet of 100,000 Nigerian naira on my 1xBet account registered with the email address leramadesti**@gmail.com via the website in Nigeria. I won 107,000 naira and immediately requested a withdrawal to my Opay wallet. The withdrawal did not go through and I was informed that I needed to send documents to the security team for verification. I sent the requested documents as instructed but I have not received any response since then. After this, I forgot my password and used the “forgot password” option. I was able to create a new password, but when I tried to log in, the system repeatedly showed “incorrect email/incorrect password,” even though the details were correct. I then sent an email to the specialist/security email address provided by 1xBet on 2 January 2026, explaining the situation and asking for help, but I have not received any reply at all, not even an automatic acknowledgment. This situation is extremely frustrating because the money in my 1xBet account, including the 107,000 naira I won, is meant for my final school clearance, and the lack of access and communication is causing me serious stress. I kindly request that my account be urgently reviewed, my access restored, and my 107,000 naira withdrawal to my Opay wallet approved without any further delay. After paying my full balance, I also request that my 1xBet account be closed permanently at my request. I expect a swift and clear response regarding the status of my verification, my account, and my withdrawal.
On August 3, 2025, I attempted to withdraw a total of ₺29,950 from my 1xBet account by submitting multiple withdrawal requests in smaller amounts, just as I’ve done many times before without any issues. However, this time, the security team requested identity verification documents, which I promptly...
On January 29, 2025, at 22:41, I deposited 110₺ into my 1xBet account and placed a bet. The bet won, and I decided to withdraw my winnings back to my Papara account, which was the same account I used for the deposit. However, my withdrawal request was repeatedly rejected by the operator. I tried ag...
On September 14, 2025, I attempted to deposit ₺1,000 into my 1xBet account using my Papara account (O*@gmail.com)**. Normally, funds are transferred instantly, but this time the transaction was rejected without any explanation or notification. This is the first time I have experienced such an issue,...
On August 21, 2025, I deposited ₺40,000 to my 1xBet account via Enpara (bank transfer). The deposit was rejected, yet the money was not returned to my bank or credited to my 1xBet balance—my funds are effectively stuck in limbo. I contacted customer support, but I keep getting generic replies with n...