1xBet Withdrawal Delay - Order Stuck Due to Vague Verification

I want to withdraw my winnings from 1xBet. I won a few football bets and now want to receive my money, but my withdrawal order 672198 has not moved since October 15. If the company has any issue with my identity or my documents, they should simply say so instead of repeating the same message over and over: “Please wait, your documents are being checked.” I was willing to wait one day, but when it turns into three days, it becomes frustrating. My email is souleyman.s***@gmail.com, and I am waiting for a response.