I placed a bet on 1xBet (ticket no. 691074504) for a tennis match where the score was 2-2. During the match, the player I wagered on was injured and withdrew. According to standard betting rules, such cases should be settled with odds adjusted to 1.00 (void), meaning my stake should have been refunded. However, my ticket was incorrectly marked as a full loss.
I wagered ₺605 on this slip, and instead of being refunded, the entire amount was treated as lost. I immediately contacted 1xBet live support, but their only response was that my ticket was lost, without providing any explanation or real assistance. This is extremely disappointing, as on other betting platforms, the rule is always applied correctly when a player retires mid-match due to injury.
This is the first time I have faced such an issue on 1xBet, and it raises serious concerns about fairness and rule enforcement. I expect my bet to be settled correctly under the withdrawal rule and my stake of ₺605 to be refunded promptly. I also ask 1xBet to ensure consistent application of betting rules across all markets to avoid misleading players.
On 1xBet, I placed a bet with coupon number 69111294977 on the tennis match between Ben Shelton and Adrian Mannarino. During the final set, Ben Shelton retired from the match, meaning no winner was officially determined. According to 1xBet’s own rules, in cases where a player withdraws or retires, t...
I placed three bets on a women's tennis match where a player got injured and had to retire. Normally, in such cases, my bets should have been refunded, but 1xBet marked all three bets as losses. Despite repeated attempts, customer service never responded to my complaints. This is a terrible experien...
Tonight, I placed a single bet of ₺2000 on 1xBet. My coupon won, and my account balance was credited with ₺12,000 in winnings. However, when I tried to withdraw the money to my bank account, I suddenly noticed that my coupon had been marked as invalid and the winnings were removed from my account wi...
I placed a bet on 1xBet, a platform I trusted based on recommendations. The match I bet on ended as predicted with a 1-2 score, and according to the betting slip, I won. However, instead of crediting my winnings, the site unexpectedly refunded the bet without any valid explanation. This is completel...
I placed a bet on 1xBet for substitutions to occur in the second half of the match. The substitutions clearly happened in the second half as expected, yet unbelievably, my bet was still marked as lost. How is this even possible? I immediately reached out to their live support team, but they complete...