On 1xBet, I placed a bet with coupon number 69111294977 on the tennis match between Ben Shelton and Adrian Mannarino. During the final set, Ben Shelton retired from the match, meaning no winner was officially determined. According to 1xBet’s own rules, in cases where a player withdraws or retires, the bet should be voided and refunded. Despite this, my bet was incorrectly settled as a loss.
I immediately contacted 1xBet customer service to dispute the settlement. Unfortunately, I was told that the coupon had been processed correctly, even though both the match outcome and the site’s own policies clearly prove otherwise. This has left me feeling misled and financially harmed. The stake involved was 16,860₺, which is a significant amount.
I am requesting a full refund of my 16,860₺ stake and for 1xBet to honor its own published betting rules. This issue has damaged my trust in the platform, and I expect urgent action to resolve the matter fairly.
I placed a bet on 1xBet (ticket no. 691074504) for a tennis match where the score was 2-2. During the match, the player I wagered on was injured and withdrew. According to standard betting rules, such cases should be settled with odds adjusted to 1.00 (void), meaning my stake should have been refund...
Tonight, I placed a single bet of ₺2000 on 1xBet. My coupon won, and my account balance was credited with ₺12,000 in winnings. However, when I tried to withdraw the money to my bank account, I suddenly noticed that my coupon had been marked as invalid and the winnings were removed from my account wi...
I placed three bets on a women's tennis match where a player got injured and had to retire. Normally, in such cases, my bets should have been refunded, but 1xBet marked all three bets as losses. Despite repeated attempts, customer service never responded to my complaints. This is a terrible experien...
On 1xBet, I placed a live bet on the Australian NBL basketball match at 16:39, wagering 70₺ on the third quarter total over 46.5 points. I closely followed the match, and the third quarter ended 27-20, confirming my bet as a win. I even received a notification saying “You Won,” and I took screenshot...
I placed a bet on 1xBet for "Over 25.5 Throw-Ins" in a match, and based on both the live results and their own official statistics page, the final count was clearly 12-13—totaling 25. However, instead of acknowledging this, they marked the result as 11-13, falsely showing only 24 throw-ins, and unfa...