4
Burak is satisfied with the result
Resolved

BetKanyon Withholding My Withdrawal and Forcing Me to Play

profile
August 19, 2025 3:22 pm
18
Burak's Thank You Message
“My issue has been resolved.”

I requested a total withdrawal of ₺50,000 from my balance on BetKanyon, making two attempts both yesterday and today, but in each case I only receive the message “transaction under review,” and the money is not deposited into my account. I faced the same issue before, and when I contacted customer service, I was simply told to wait. Most recently, a customer representative I spoke with via WhatsApp stated that since I did not continue playing after submitting the withdrawal request, the process was slow, and if I kept playing, the withdrawal would be faster. Based on this, I played ₺20,000 with my remaining balance, yet the withdrawal process did not accelerate. My withdrawal has now been pending for six hours, and I believe the transaction is being deliberately delayed or canceled to push me into playing more. I have screenshots of the conversation as evidence, and my username is Ip19066***. I request that my withdrawal requests be approved immediately and the amount deposited into my account.

Burak
Burak
August 20, 2025 10:54 am

I still haven't been called, my money hasn't been deposited, and no one has called me. Despite my request to be called, I am still waiting.

Burak
Burak
August 20, 2025 1:31 pm

My issue has been resolved.

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