On October 21, I requested a withdrawal of 18,000 TL to my Ziraat Bank account through Betnano. I have been waiting for about 10 hours for this transaction, which I made via bank transfer. Although the amount was deducted from my account, the money still has not been credited to my bank account.
This is the first time I have experienced such an issue. Due to the delay, I contacted Betnano customer service; however, I was constantly stalled and asked to cancel my withdrawal request and reapply. I cancelled my request and submitted it again, but still received no result, and my transaction is still pending. My transaction number: 566514903.
I request that my issue be resolved as soon as possible and my withdrawal amount be transferred to my account. Reaching customer service is another problem; either they don’t answer or they keep telling me to wait during the process. Then they cancel it. Recently, I have started to experience a lot of problems on this site. I demand that my money be deposited immediately.