I had ₺16,318 in my Ultrabet account when I was suddenly logged out of the site without warning. When I logged back in, my balance had dropped to ₺9,800. I refreshed the page again, and to my shock, it showed only ₺380 left. I checked my transaction history and saw multiple ₺5,000 purchases made in the Crash Extreme game—purchases I never authorized or made myself.
I immediately contacted live support, hoping for help. Instead of investigating the issue seriously, they blamed me. They claimed it was my fault, even though no one else knows my password and I verify my login every single time. There is absolutely no chance anyone else could have accessed my account.
Ultrabet, this is unacceptable. I demand that you return my stolen ₺16,318. I trusted your platform, and now I feel robbed and disrespected. If you can't secure your users' accounts or take accountability when your system fails, no one should be playing on your site. Fix this immediately and stop pushing the blame onto your users. I’ll never deposit here again—and I’ll make sure others know not to either.
