I had ₺3600 in my Ultrabet account when I suddenly noticed that the entire balance was gone. After checking, I saw that casino games had been played without my knowledge, and my account had been completely wiped out. I immediately contacted live support to report the issue, but they brushed me off by saying it was “user responsibility.” That’s not acceptable.
Let’s say, for argument’s sake, someone else did gain access to my account—why does Ultrabet not protect its users or at least take action when clear signs of unauthorized access occur? The money couldn’t even be withdrawn, so why allow it to be gambled away?
This is the first time I’ve experienced something like this, and it’s left me feeling helpless and angry. My trust in this platform is completely shaken. I expect Ultrabet to take this seriously, investigate what happened to my account, and restore my ₺3600 immediately. If you can’t protect your users, you’ll keep losing customers—starting with me.
Username: rampam
User ID: 199810855
Ultrabet, do the right thing and fix this now.
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