I have been a loyal 1xBet user for five years, with an active account and significant betting history. After experiencing a substantial loss, I reached out to the support team to request a promotional bonus. My message did not include terms like "addiction" or "mental health issues." However, due to a typo, my subject line mentioning "dedication" was mistakenly written as "addiction."
Shortly after, I received a message stating my account was blocked. My account ID is 255653567. For over a month, I’ve tried to resolve this, sending all requested documents, including a doctor’s report confirming no addiction or psychological issues. Despite this, my account remains inactive, and no one is addressing the situation.
I never had issues with deposits or withdrawals before, yet this misunderstanding has led to unjust account suspension. I demand immediate reactivation of my account and resolution of this matter. I provided all proof requested, and the rejection is unjustified. This situation has severely impacted my trust in 1xBet.
I voluntarily requested the closure of my 1xBet account (ID: 61347127) around mid-November due to a gambling addiction problem. After receiving treatment and support, I believe I am now in a more stable situation, and I have obtained a medical report from a psychiatrist confirming my condition. Foll...
I have been playing on the 1xBet platform for five years. Today is Friday, and the "Lucky Friday Bonus" promotion is active. However, I am unable to claim the bonus despite meeting the eligibility requirements. I contacted their live support team, and the screenshots of our conversations are attach...
My 1xBet account (ID: 981183799) was unexpectedly blocked right after I completed a verification request during a withdrawal attempt. I had been asked to submit identification documents and personal photos, which I provided in full via the required security email. After waiting around four hours, I ...
For about a week now, my promo points have not been credited to my 1xBet account. I’ve been a member for six years, and I understand very well how the system works. Despite not making any withdrawals, my 5,000 promo points are either blocked or missing. I’ve contacted live support multiple times, b...
While trying to withdraw the $5,750 balance in my 1xBet account, my account was suddenly suspended without any explanation, and all of my withdrawal options were blocked. Just a few hours earlier, I was able to use my account normally, but access was suddenly restricted and my ability to withdraw fu...