1xBet Ignored My Promo Points Issue — No Help from Customer Support

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Erolcan
October 28, 2025 2:59 am
87

For about a week now, my promo points have not been credited to my 1xBet account. I’ve been a member for six years, and I understand very well how the system works. Despite not making any withdrawals, my 5,000 promo points are either blocked or missing.

I’ve contacted live support multiple times, but they keep responding with automated messages and have provided no real help. I’ve also tried other ways to get assistance outside of customer service, but I still haven’t received any explanation or update.

These missing promo points are not related to any campaign or promotion, and I did not perform any deposit or withdrawal during this time. My username is 2039499*.

If my promo points are not restored, I will stop depositing funds and switch to another platform. I request that my issue be resolved as soon as possible and that my missing 5,000 promo points be restored to my account.

Erolcan
Erolcan
November 11, 2025 1:35 am

The site is not helpful at all.

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