For the last three days, I have noticed a serious issue with my 1xBet account (Player ID: 514**421). Despite depositing and wagering around ₺2,000, my cashback points have not increased at all. My points remain frozen at the same level, and no new rewards are being credited to my account.
I contacted customer service to report this problem, but the responses I received were completely unsatisfactory. Instead of providing a proper explanation or solution, they gave vague replies and left my issue unresolved. As someone who uses the platform regularly, this lack of support is frustrating, especially since cashback points are part of the benefits promised to players.
I demand that 1xBet immediately update my cashback points balance and credit all the missing points from the last three days into my account. Additionally, I expect the company to investigate why these points were not awarded and to ensure such errors do not happen again. Players should not have to chase customer support for basic features that are supposed to work automatically.
For the past 19 days, my 1xBet cashback hasn’t been updated at all. The system is supposed to calculate it daily, but for nearly three weeks now, the date hasn’t changed, and the cashback amount remains completely frozen. I’ve contacted live support multiple times, and every time I receive the same ...
I deposited ₺3,500 into my 1xBet account, expecting the funds to appear quickly as they usually claim. However, the money still hasn’t been credited. I followed all the steps correctly and even submitted the payment receipt as proof, but nothing has been done. What’s even more frustrating is the co...
Two nights ago, I requested a ₺3,000 withdrawal from my 1xBet account (User ID: 72175***), using the Payco method. On the website, the transaction status shows as “completed,” yet the money has still not reached my account. Since yesterday morning, I have sent multiple emails to support but received...
The so-called customer support at 1xBet is the least helpful service I have ever dealt with. On August 7, I deposited ₺1,000 into my account, and after waiting 24 hours, the funds never arrived. Hoping it was just a temporary glitch, I made another deposit of ₺1,000 on the evening of August 8. Now, ...
