I am filing this complaint regarding an ongoing issue with promo points and extra games on my 1xBet account. Even though I have fully met the stated requirements, my bonuses have not been credited for the past two days. This is not the first time I have encountered such a problem, which makes the situation even more frustrating.
During this process, I contacted 1xBet customer service, but no solution was provided and my grievance continues. My username is k* and my customer number is 7952**. I am currently accessing the platform from Tunceli, Turkey.
As a player who has invested both time and money, I demand that my bonus rights and promo points be credited without further delay and that my grievance be fully resolved. I am already at a loss, and I expect 1xBet to honor its own conditions and commitments instead of leaving customers waiting.
I deposited funds via bank transfer to participate in 1xBet’s Friday Bonus event. Although I received a notification confirming that the bonus had been added, the bonus balance never appeared in my account. In addition, my cashback (loss bonus) was also not credited despite meeting all the stated r...
It’s been nearly a week since I applied for the loss bonus on 1xBet, but nothing has been credited to my account. I strictly followed all the terms of the campaign and submitted my application correctly. Despite that, my bonus still hasn’t been issued. During the three-day promotion period, I wagere...
I have been a loyal 1xBet member for about 10 years. On August 8, 2025, I deposited ₺1,000 into my account specifically to take advantage of the Friday Bonus Campaign. I carefully reviewed the promotion rules and fulfilled every single requirement, yet the promised bonus was never credited to my acc...
