On 19.02.2026 at around 21:40, while playing a slot game on Betturkey, my balance, which was ₺3,600, suddenly dropped to ₺10 and I was instantly disconnected from the game. I am convinced that there was an intervention in the game that caused my entire balance to be reset in an abnormal way. Right after this incident, I contacted Betturkey live support. They initially stated that there might have been a transactional error and that they would check the situation, but then they stalled me with evasive explanations. In the end, they told me that unfortunately they could not do anything at that moment and they did not refund my missing balance. I request that the transactions in the relevant time period and the game logs be examined in detail, and that the balance erased by this intervention, namely my ₺3,600, be fully refunded to my account as soon as possible. I also expect a clear written explanation of how such a situation occurred and what measures will be taken to prevent it from happening again.
I encountered a major issue with Betturkey that unfairly cost me ₺7,000. I purchased Free Spins once, but the game gave an error without adding them. I tried a second time, and the same error occurred. My balance dropped from 12,000 to 8,000 without playing a single spin. When I contacted live suppo...
I had over ₺8,000 in my Betcio account, and everything seemed fine until around 2:00 PM, when I was suddenly logged out of the site without any action on my part. Hours later, around 5:00 PM, I logged back in—and to my shock, my balance had dropped to just ₺45. I have no idea what happened during t...
On January 29, 2026, I submitted a withdrawal request for ₺6,300 from my Betturkey account. It has been about 16 hours, yet my withdrawal is still showing as “pending,” and the amount has not been credited to my account. When I spoke with live support, I was only told that it would be credited “sho...
On June 24, 2025, at exactly 18:42, I was playing slot games on Betnano with a balance of ₺4,779. Within just one minute, my account was reduced to ₺79. I immediately contacted customer service to report the issue, expecting a serious investigation. Instead, they claimed that someone else had access...
On September 28, 2025, my Betpark account balance of 2,300 TL was reduced even though I did not make any transaction. When I checked my account activity, it showed that 2,280 TL had been placed on a game without my knowledge. I have no doubts about the security of my account—my login information is ...
