My Matbet account was closed on September 28th, and I haven't been able to access my remaining ₺48,000 balance for a week. There are no communication channels other than live support, and every time I try, I only get generic replies like, "Try connecting occasionally, we're reviewing." I was asked to take a selfie with my ID, along with my name, surname, date of birth, Turkish ID number, email address, site name, and the current date. Despite submitting all these documents multiple times, the process is delayed each time, with the message, "I haven't received the email, please send it again." I'm a new member of Matbet and have been playing on various sites for years; I've never encountered this issue on any site before. Despite submitting all the required documents, no concrete action has been taken regarding my refund, and I feel like I'm being held up. I demand that my ₺48,000 balance be refunded to me as soon as possible.
I logged into my Matbet account expecting to see my balance, but to my shock, it showed only ₺0.62 remaining. I checked my game history and saw that several games had been played — games I never opened or played myself. When I contacted live support, they told me I’m responsible for my own security...
I’ve been with Matbet for five years now and have successfully made both large deposits and withdrawals in the past without any significant issues. However, not long ago, I made a deposit of ₺550,000, and that’s when everything shifted. For more than a week, I’ve been experiencing frustration—no gen...
My 1xBet account has been closed without explanation, and I can no longer deposit money or play any games. I’ve emailed support over 20 times, attaching both my national ID and bank statement as requested, yet after an entire week, I still haven’t received a solution. This has become extremely frus...
Matbet told me that I needed to update my phone number before I could withdraw my money. They required me to submit a photo of my ID (front and back), a handwritten note with the date, site name, and my new phone number, along with a selfie. I sent everything as requested, and they approved my docum...