On 11/08/2025, I registered on the Superbet website under the username “k*”** and deposited ₺1,000 at 19:00. Later that evening, around 20:00, I won ₺40,000 and immediately submitted a withdrawal request. However, my withdrawal requests were repeatedly canceled. When I contacted customer service, I was first told that I could only withdraw after 00:30. At that time, I tried again, but the request was canceled once more. I was then told I had to withdraw at 16:00 instead.
The next morning, between 07:25 and 07:35, I was unable to log into my account. After resetting my password and logging back in, I discovered that my entire balance had disappeared. Checking the account history, I saw that all the funds were lost in games during that exact time — transactions I did not make. When I contacted customer service again, they claimed that I had personally made those transactions and refused to offer any resolution.
I have never experienced this issue before, and I did not use any promotions or bonuses on my account. I am requesting the full restoration of my missing ₺40,000 balance, a thorough investigation into this matter, and a prompt resolution to my complaint.
Yesterday, I placed a bet on Superbet and won ₺1,443.78. I continued playing and managed to grow my balance to nearly ₺7,500, all without using any bonus whatsoever. When I tried to withdraw my winnings, the withdrawal was canceled without any explanation. What’s worse, instead of my full balance, o...
I experienced a serious issue in the Casino section of Superbet. Today, I deposited a total of ₺14,000 into my account through my mobile phone in two separate transactions. After losing the first ₺7,000, I received a bonus, which I also lost. Then I deposited another ₺7,000, and my balance increased...
My Superbet account (username: a**01, ID: 11201591) has been mishandled in an unacceptable way. I deposited ₺20,000 and played ₺1,500 worth of slots on the 20th. With the remaining ₺18,500, I placed two combination bets—both of which won. On the 23rd, I requested a withdrawal of ₺77,000 via Turbohav...
On September 28, 2025, around 20:45 in the evening, I won on Pragmatic games through the site Superbet. However, my winnings were reset to zero, and no payment was made. This issue continued until September 29, 2025, with no solution offered and no support provided. When I contacted Superbet custom...
On 12/08/2025 at 02:47, I deposited ₺250 into my Superbet account via bank transfer. However, the deposit was delayed for about 20 minutes. During this time, I contacted customer service through the website, but their only response was to “wait,” without offering any proactive solution or explanatio...
