I experienced a serious issue in the Casino section of Superbet. Today, I deposited a total of ₺14,000 into my account through my mobile phone in two separate transactions. After losing the first ₺7,000, I received a bonus, which I also lost. Then I deposited another ₺7,000, and my balance increased to ₺21,000. I requested a withdrawal of ₺21,000, and the amount was deducted from my account balance. I continued playing with the remaining money, and for a moment, it looked like the withdrawal had been processed—but then the money suddenly disappeared, and nothing was deposited into my IBAN.
My username is K***. I contacted customer support, and they told me I needed to complete a ₺1,500 wagering requirement, which I did. Then I was asked to make another withdrawal request, which I also completed, yet I still haven’t received any payment. This is the second time I’ve faced the same issue. I didn’t receive any confirmation message, email, or SMS either.
I demand that my winnings be transferred to my IBAN account. Otherwise, I’m considering closing my account—I don’t want to keep being treated unfairly like this.
On 11/08/2025, I registered on the Superbet website under the username “k*”** and deposited ₺1,000 at 19:00. Later that evening, around 20:00, I won ₺40,000 and immediately submitted a withdrawal request. However, my withdrawal requests were repeatedly canceled. When I contacted customer service, I ...
My Superbet account (username: a**01, ID: 11201591) has been mishandled in an unacceptable way. I deposited ₺20,000 and played ₺1,500 worth of slots on the 20th. With the remaining ₺18,500, I placed two combination bets—both of which won. On the 23rd, I requested a withdrawal of ₺77,000 via Turbohav...
Yesterday, I placed a bet on Superbet and won ₺1,443.78. I continued playing and managed to grow my balance to nearly ₺7,500, all without using any bonus whatsoever. When I tried to withdraw my winnings, the withdrawal was canceled without any explanation. What’s worse, instead of my full balance, o...
I am extremely frustrated with my recent experience on Supertotobet. I had ₺13,000 in confirmed winnings in my account, which I earned fair and square through gameplay. Suddenly, without any valid explanation, the entire amount was taken from my balance, and shortly after, my account was shut down. ...
On Friday, October 9, I requested a ₺4,700 withdrawal from my Supertotobet account. This isn’t the first time I’ve faced such an issue — it’s the second time it has happened. During the process, I did not receive any warnings or restrictions. At first, customer support told me that I could complete...
