My Superbet account (username: a**01, ID: 11201591) has been mishandled in an unacceptable way. I deposited ₺20,000 and played ₺1,500 worth of slots on the 20th. With the remaining ₺18,500, I placed two combination bets—both of which won. On the 23rd, I requested a withdrawal of ₺77,000 via Turbohavale. But instead of receiving my money, Superbet canceled the transaction and wiped my winnings from my account entirely.
When I contacted live support, they claimed I engaged in something called “cross betting,” a term I’ve never even heard of. I sent emails to follow up, but I’ve received no response in over 10 days. At one point, they even told me they would process the payment if I removed my complaint. I took the complaint down, but they gave me the same excuse again.
This is clearly deceptive behavior and I feel completely scammed. I demand that Superbet honor my winnings and immediately pay the ₺77,000 I rightfully earned. If they continue to ignore this, I will escalate the matter through legal and regulatory channels.