I have a casino player account on Superbet with the username “bj***”. I had over ₺16,000 balance in my account. In the early hours of today, around 01:44, I was suddenly logged out of the site. When I tried to log in again, I was told there was two-factor authentication on my account. As requested, I uploaded and submitted my ID. Later, towards the morning, when I logged in again, I saw that my account balance had been reduced to zero. When I contacted live support, they told me that a withdrawal had been made from my account and that there was no problem. They stated that I had made a withdrawal of ₺16,000. I clearly told them that I did not make any such withdrawal, explained the situation in detail, and asked them to show me the proof and send the receipt or transaction details. Despite this, they did not provide any receipt or detailed explanation and simply dismissed me, repeating that “you made the withdrawal”. I am extremely uncomfortable with this situation, as my balance has been unfairly removed and I am being treated as if I had made the withdrawal myself, without any proof being shared. I request that my account be thoroughly investigated, all login and withdrawal logs be checked, and the unjust withdrawal be reversed. I expect the missing amount to be returned to my account or paid to me and I want a clear written explanation with documents showing when, how, and by whom this withdrawal was carried out.
On August 14, 2025, at around 08:23, my live betting account balance of approximately ₺52,000 on the Superbet website was reduced to zero. Just minutes earlier, at 08:17, I received an email stating that my account password had been changed. Despite having two-factor authentication enabled, my passw...
I experienced a serious issue in the Casino section of Superbet. Today, I deposited a total of ₺14,000 into my account through my mobile phone in two separate transactions. After losing the first ₺7,000, I received a bonus, which I also lost. Then I deposited another ₺7,000, and my balance increased...
I was playing slot and live casino games on Supertotobet1918.com and built my balance up to ₺6000. When I tried to withdraw my winnings, the system told me I had to wait 45 minutes before making a withdrawal. I waited patiently, but when I logged back into my account after the time had passed, I was...
On 11/08/2025, I registered on the Superbet website under the username “k*”** and deposited ₺1,000 at 19:00. Later that evening, around 20:00, I won ₺40,000 and immediately submitted a withdrawal request. However, my withdrawal requests were repeatedly canceled. When I contacted customer service, I ...
I am extremely frustrated with my recent experience on Supertotobet. I had ₺13,000 in confirmed winnings in my account, which I earned fair and square through gameplay. Suddenly, without any valid explanation, the entire amount was taken from my balance, and shortly after, my account was shut down. ...
