I'd like you to please look into this query and dispute accordingly. Bet slip ID: 54542034021 was wrongly settled as a loss, and I have proof it should have won. According to the source of the outcome of the Russian hockey match, as outlined in Article 22, point 5. Ice hockey, found at https://www.khl.ru/game/1288/889928/resume/, I confirmed that the outcome of my event is a win. The market/event option: over 10.5 penalties. Lada - Yekaterinburg 0:1 (0:0, 0:1, 0:0). After the match, your bet app showed 2:8 penalties for both teams, but if you go to the results section on your app, select hockey, and check the results of the said game, you will find the outcome listed as 2:13. Please see the attached screenshots.
On August 12, 2025, at 12:34 PM, I placed a bet via the 1xBet mobile app on the Shanghai Shen (W) vs Guangdong (W) match. My bet slip number was 68379434981, with a stake of 25,200₺ at odds of 1.67 for “Over 4 Corners.” The match had a total of 5 corners, which clearly met the winning condition. How...
I am writing to formally dispute the cancellation of my winning bet (Bet Slip #6043671****) for the Milan vs. Inter match on February 2, 2025, placed on the 1xBet platform. My bet on Over 5.5 Shots on Target was clearly won, yet my stake was refunded under the vague explanation of a "technical error...
On November 1, 2025, while using the 1xBet platform, I noticed that the matches and betting options on three of my bets were changed by the system after I placed them. For example, on one of my bets where I selected Barcelona to win, the bet later appeared as Elche to win. Similarly, on another tic...
On December 5, 2024, I placed a bet on under 3.5 yellow cards for the Cacereno vs. Atletico Madrid Spanish Cup match. During the first half, Atletico Madrid received a yellow card in the 40th minute, and the first half ended with only one recorded yellow card. However, as the players were heading to...
On October 17, 2025, I placed a ₺4,000 bet (bet slip number 71410408781) on the Standard Liège vs. Antwerp match for Over 1.5 goals at the 87th minute through 1xBet. Just one minute later, in the 88th minute, the match was suspended. Official sources later confirmed that the game would resume on Mo...